A: Orders placed before Noon (Central Standard Time) usually
ship the same day, including orders with engraving. If you
paid for Express or Next Day delivery please call 1-830-438-8960
after placing your order to make sure no delays will prevent
next day delivery.
Q: What are the shipping cost ?
1.) Free ground shipping
(7-10 Days) on All Orders No Minimum
2.) 2-3 Day shipping $14.75
3.) Next Business Day Shipping $24.95
4.) Saturday Delivery $39.75
Q: How do I return my order?
A: Send your return via the U.S. Postal Service. Please
make sure your items are safely packaged so no harm comes to
your items while in transit. You may want to add a
tracking number and insure your package as we do not cover lost
returns sent to us. Your return must also have your order
number, your first and last name, and a phone number to contact
you. Your packing slip should have all this information so feel
free to include it or a copy of it. Also you may want to write
us a small note inside your package if you have any additional
If we have any questions about your return we will
contact you via phone number or email you provided on your
Return your order to:
20770 US Hwy 281 N #108-459
San Antonio, TX 78258
Q: What are the
specifications of the individual charms (size, weight, etc.)?
A: By clicking on any charm, you will see the
size, dimensions in
millimeters (most accurate) and also in inches. Rembrandt
Charms are hand-crafted and we do not sell on the weight of the
product, therefore you will not see that metric displayed.
Q: Do you ship outside the
U.S. ? What steps must I follow?
A: We also ship to Canada. If it is your desire to have your
package shipped to Canada, please follow these steps.
1.) When you are finished selecting your items and are
viewing your shopping cart, fill in your billing information as
normal. When you get to the "State Selection" please
select the Alaska. Selecting Alaska insures that you have
selected the appropriate shipping charges.
2.) In the order comments box on the right side, enter
your complete billing and shipping information.
3.) Once you have everything filled out just "Continue
Checkout", then click on "Process Order", and you are done.
1.) If you selected Charm Bracelet assembly or a Gift Card
your order shipping will be delayed by 2 to 3 days.
2.) Customizable charms such as Calendar charms require 7-10
days and will start Production when they are ordered;
Q: What does the Lifetime
Warranty on Rembrandt products cover?
A: All Rembrandt products have a Lifetime Warranty.
Rembrandt unconditionally guarantee's each piece. Warranty
includes Free repair or replacement. Personalized items,
engraving, soldering or lost items are not covered.
Please include a check or money order in the amount of $5.95 for Shipping and Handling.
Q: The bracelet I received
is to small/big. Can I exchange it for a different size?
A: Yes, you can. Please
see Question #1 "How do I return my Order?" Please include
a note telling us you want to exchange your bracelet for a new
desired length. We will contact you to take care of any
price difference at the time we receive the item(s).
Q: Will engraving on my charms delay my order?
A: Engraving will not delay an
order if placed before Noon (Central Standard Time).
Delays will only occur if you're ordering a substantial amount of
charms, usually 20+ charms.
Q: Can I see my charm's
A: Currently we do not have a
way for you to view your engraving on your charm before you see
it. However we do have some examples of engraving fonts in
BLOCK and Script that are shown on the product details page where the
engraving is entered.
Q: If I add the assembly
fee of $9.95 does that include attaching all charms on my order to the
bracelet and soldering them?
A: Assembly includes
attaching all charms to the bracelet at the time of purchase.
No assembly does not include charm soldering because that voids the return
policy and many times a charm might need to be placed on another link or
in a different order than originally placed, making any changes difficult
1.) WE DO STRONGLY RECCOMEND having your
charms soldered as soon as your happy with the charm placement on your
bracelet. If you do not have a local jeweler to use for soldering
your charms, please refer to Q:1 for instructions on
returning your charms and bracelet to us for soldering by our professional
2.) We only charge a small
fee for soldering materials and provide FREE labor. Please call
1-800-654-3085 for current cost. Or refer to your order
confirmation or packing slip with your order for current cost.
3.) Charm bracelet Assembly by our professional
jewelers, all together will only
delay shipping a total of 1 - 3 days.
Q: What is Sterling Silver?
A: Sterling Silver is 92.5% Silver. The rest
07.5% is made up of a mixture of other metals to give it
strength while at the same time preserving the beauty of silver.
Q: Why are My Sterling Silver
A: All Rembrandt Sterling Silver Charms are Rhodium
Plated, causing the charms to be slightly attracted to a magnet.
Rhodium plating is used to prevent the silver from tarnishing.
Without rhodium plating, the silver will not have the same
quality of shine and will tarnish. Rhodium is a precious
metal from the Platinum family and is a very expensive metal.
Q: What is the
difference between 10k and 14lk gold?
A: 10k gold is 41.7%
gold content and 14k is 58.5% gold content. The rest of
percentages are made up of 7 different metals to give it
strength while at the same time preserving the beauty and luster
of gold and making the 7 different metals content small enough
as to reduce almost any allergic reactions to them.
Q: What is Gold
Plating? What is Rhodium Plating?
A: Rembrandt's Gold
Plating (or Vermeil) is the process of layering 22k gold over
sterling silver. Rhodium is a precious metal in the
platinum family, which is used over our sterling silver to help